Knowing Martket Share is one of the most important thing for both sales and post-sales men, so I’m happy to share with you 2008 Call Center and IP-PBX Market Share in ASEAN.
Before reading, you can view all the related posts here :
Gartner’s top 10 strategic technologies for 2008
Avaya is still standing in the first position with 41,1% in Call Center Market and 36,5% in IP-PBX Market. Cisco follows with 3,8% in Call Center Market and 18,7% in IP-PBX Market
This chart is for ASEAN Market, so how about Vietnamese Market ? From my experience, Cisco is the leader in Vietnam because Cisco attends in Vietnamese martket for a long time and therefore having alot of traditional customers here. Once a customer is deploying Cisco infrastructure (especially Cisco IP Telephony), they can easily add Cisco Call Center in their existing system with minimum cost.
Please note that, term “Call Center” in this article includes Inbound & Outbound voice, ACD, CTI, IVR, Voice Portal and multimedia channels.
Filed under: Unified Communications | Tagged: Asean martket share, Avaya, Cisco, Market Share
Some great, informed points here on VoIP. Nice post.