Knowing Martket Share is one of the most important thing for both sales and post-sales men, so I’m happy to share with you 2008 Call Center and IP-PBX Market Share in ASEAN.
Before reading, you can view all the related posts here :
Cisco IPCC Structure
Gartner’s top 10 strategic technologies for 2008
Avaya is still standing in the [...]
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Green IT, unified communications, virtualization, mashups among most important, Gartner says
Gartner analysts David Cearley and Carl Claunch reviewed the list Tuesday at the Gartner Symposium/ITxpo in Orlando, Fla. Here’s a summary: [...]
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1 General
IPCC – Internet Protocol Call Center is the next generation customer service, CRM tool. It is an extremely powerful and cost effective solution to improving quality of service, reduce operation costs, and optimize global resource management. These factors make IPCC an increasingly important tool in business.
Within the last two years, “Customer Service Centers” [...]
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